Last Updated: 10/08/2025

At Herakleon, we strive to deliver your car care products safely and efficiently. Please review our shipping policy for details on delivery timelines, shipping charges, and more.

1. Shipping Locations

We currently ship across India. For international shipping inquiries, please contact us at contact@herakleon.com.

2. Processing Time

• Orders are processed within 1-2 business days (excluding weekends and public holidays).

• Delays may occur due to high order volumes or unforeseen circumstances.

3. Shipping Methods & Delivery Time

• Standard Shipping: 3-7 business days (depending on the destination).

• Express Shipping: 2-4 business days (additional charges may apply).

• Remote areas may experience slightly longer delivery times.

4. Shipping Charges

• Free Shipping on orders(if applicable).

• Flat-rate shipping fee of ₹150 for orders below the free shipping threshold.

• Charges may vary based on weight, location, and shipping method.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment.

6. Undelivered/Failed Deliveries

• If delivery fails due to an incorrect address or unavailability, we will attempt to contact you.

• Repeated failed deliveries may result in order cancellation with a refund (excluding shipping fees).

7. Damaged/Missing Items

• Inspect your package upon delivery.

• If items are damaged or missing, notify us within 48 hours at contact@herakleon.com with order details and images.

8. Shipping Restrictions

• Some products (e.g., flammable liquids) may have shipping restrictions based on courier policies.

• We reserve the right to cancel orders if shipping is not feasible.

9. Returns & Refunds

Refer to our Return & Refund Policy for details on returns and refunds related to shipping issues.

10. Contact Us

For any shipping-related queries, email us at contact@herakleon.com or call +91 97461 44471