Last Updated: 10/08/2025

At Herakleon, we take pride in delivering high-quality car care products. However, if you’re not satisfied with your purchase, we offer a hassle-free return and refund process.

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1. Eligibility for Returns

You may request a return under the following conditions:
✅ Damaged/Defective Product – Received a broken, leaking, or faulty item.
✅ Wrong Product Shipped – Received an item different from what was ordered.
✅ Unopened & Unused Products – Returned in original packaging with seals intact (within 7 days of delivery).

❌ Non-Returnable Items:

• Opened or used products (unless defective).

• Products without original packaging or labels.

• Items damaged due to misuse.

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2. Return Process

Step 1: Notify Us Within 48 Hours

• Email contact@herakleon.com with:

  • Order number

  • Product issue (images/video if damaged)

  • Reason for return

Step 2: Return Approval & Instructions

• Our team will verify the request and provide:

  • Return authorization (if eligible).

  • A return shipping address (for self-ship returns).

Step 3: Ship the Product Back

• Pack securely to prevent damage in transit.

• Include the original invoice.

• Return Shipping Cost:

  • Free returns for damaged/wrong items.

  • Customer bears cost for change-of-mind returns.

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3. Refund Process

Once the returned item is received and inspected:
🔹 Refund Method: Original payment mode (UPI, card, wallet, etc.).
🔹 Processing Time: 5-7 business days after approval.
🔹 Partial Refunds: If only part of the order is returned.

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4. Exchanges

• The exchange will be processed/delivered/Refund-credited in 5-7 business working days

• If the replacement is unavailable, a refund will be issued.

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5. Non-Refundable Situations

• Products damaged after delivery (e.g., improper storage).

• Incorrect address provided by the customer.

• Items excluded under “Non-Returnable” (Section 1).

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6. Contact Us

For return/refund assistance, email contact@herakleon.com or call  +91 97461 44471