Terms & Conditions
Last Updated: 10/08/2025
Welcome to Herakleon (“Website,” “we,” “us,” or “our”). By accessing or using https://herakleon.com/, you agree to comply with these Terms & Conditions (“Terms”). Please read them carefully before placing an order.
1. General Terms
These Terms apply to all users, including buyers, sellers, and visitors.
By using this Website, you confirm you are at least 18 years old or accessing under parental supervision.
We reserve the right to modify these Terms at any time. Continued use implies acceptance of changes.
2. Account Registration
You may need an account to place orders.
Provide accurate and current information.
You are responsible for maintaining account security (password, OTP, etc.).
Notify us immediately of unauthorized access at contact@herakleon.com.
3. Product Information & Pricing
Product descriptions, images, and prices are subject to change without notice.
We strive for accuracy but do not guarantee that colors, specifications, or details match real products exactly.
Pricing errors may result in order cancellation (with a full refund).
4. Order Acceptance & Cancellation
Order confirmation via email/SMS does not guarantee acceptance.
We reserve the right to cancel orders due to:
Unavailability of stock.
Pricing errors.
Suspicious/fraudulent activity.
If canceled, a full refund will be issued.
5. Payments
Accepted payment methods: Credit/Debit Cards, UPI, Net Banking, Wallets, etc.
Payments are processed via secure third-party gateways.
We do not store your card/bank details.
6. Shipping & Delivery
Refer to our Shipping Policy for details.
Delivery timelines are estimates, not guarantees.
Risk of loss/damage transfers to you upon delivery.
7. Returns & Refunds
Refer to our Return & Refund Policy for eligibility and process.
Refunds are processed to the original payment method.
8. User Responsibilities
✅ You agree to:
Use the Website lawfully.
Not engage in fraud, resale, or commercial exploitation.
Not upload malicious software or spam.
❌ Prohibited Actions:
Scraping data or copying product listings.
Misrepresenting identity or payment fraud.
Violating intellectual property rights.
9. Intellectual Property
All content (logos, text, images) is owned by Herakleon or licensed partners.
Unauthorized use (copying, reselling, modifying) is strictly prohibited.
10. Limitation of Liability
Herakleon is not liable for:
Indirect damages (lost profits, data loss).
Product misuse or improper storage.
Third-party services (couriers, payment gateways).
11. Governing Law & Dispute Resolution
These Terms are governed by Indian law.
Any disputes shall be resolved in courts of Kerala, India.
12. Contact Us
For questions about these Terms, email:
📧 contact@herakleon.com